Clear information about using our website, making an enquiry and booking with Holidays R Us.
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1. Using this website
This website introduces the tours, activities, transfers and car rental services available through Holidays R Us in Mauritius. Please use it for lawful enquiries and provide accurate information when contacting us.
The information on these pages helps you plan your stay. Your representative will confirm availability, the itinerary, the price and the arrangements that apply to your booking.
2. Enquiries & confirmation
Preparing or sending an enquiry does not create a confirmed booking. The website does not take payments or instantly reserve services. A booking is confirmed when our team confirms the arrangements with you.
Before confirmation, check the date, pick-up location, participant numbers, chosen activity or vehicle, inclusions and any additional charges. Let us know promptly if anything is incorrect.
3. Prices & inclusions
Prices are shown in Mauritian rupees (MUR), euros (EUR) and US dollars (USD), with the group size or per-person basis stated alongside the offer. Island tour prices cover 1–4 pax. The listed shared catamaran, food tour and hiking base prices cover 2 pax. Private catamaran prices are shown per charter.
Included: Waiting time, driver, and vehicle.
Entrance fees are excluded from our prices. Additional participants, meals, drinks and other extras are included only where the offer expressly says so. Review the individual experience details and confirm the total price for your group before booking.
For groups of more than 4 pax, a larger vehicle will be required, and the base price will be adjusted accordingly. Tour and activity enquiries for 5–8 pax may select a Toyota Hiace minibus for an additional €75 or a Toyota Coaster bus for an additional €95. Groups of 9–16 require the bus option. For more than 16 pax, contact us for a custom transport quote. These transport supplements do not replace any applicable per-person activity or meal charges.
Availability and the final price require confirmation. If an error is identified before booking, our team will explain the correction so you can decide whether to proceed.
4. Booking terms & cancellations
What would you like to check?
CLIENT CANCELLATION
A clear cancellation policy.
Cancellation 48+ hours prior: 50% charge
Cancellation within 48 hours: 100% charge (non-refundable)
Contact our bookings team with your name, booking date and the service concerned. We’ll confirm the next steps.
WHEN WEATHER PREVENTS THE ACTIVITY
Your activity makes the difference.
Only hiking and sea activities qualify for a refund or rescheduling when weather conditions prevent the activity from taking place.
This weather refund or rescheduling arrangement applies only to hiking and sea activities. For another tour or service, contact our team to discuss your booking.
This applies when the activity cannot take place, rather than when a client chooses to cancel.
CHANGES TO YOUR BOOKING
Let’s check your options.
Tell us if you would like to change the date, participant numbers or service. Our team will check availability and any effect on your quote.
A requested change is confirmed only when our team confirms it with you.
Cancellation within 48 hours: 100% charge (non-refundable)
Contact our bookings team as soon as possible if you need to cancel. Include your name, booking date and the service concerned so the team can identify your booking and confirm the next steps.
When weather prevents an activity
Only hiking and sea activities qualify for a refund or rescheduling when weather conditions prevent the activity from taking place.
This weather arrangement applies when the activity cannot be executed due to weather conditions. It does not apply simply because a client decides to cancel.
Changing your plans
For a change of date, participant numbers or service, contact the team to check availability and any effect on your quote. A requested change is not confirmed until our team confirms it with you.
Care in the details.
5. Tours & activities
Please review the inclusions, meeting arrangements and notes for your chosen experience. Your guide or activity provider will confirm route details, suitability and relevant participation requirements before booking.
Follow the instructions given by your driver, guide or crew. Tell the team about relevant accessibility needs, children’s ages or dietary requirements so they can discuss suitable arrangements with you. Wildlife sightings are not guaranteed, and some locations depend on weather or tide conditions.
6. Transfers & car rental
For transfers, provide the pick-up and destination, flight details or preferred time, number of passengers and luggage requirements. The team will confirm the vehicle and delivery arrangements. Transfer capacities are up to 3 pax and 2 suitcases for a sedan, 4 pax and 4 suitcases for an MPV or SUV, 8 pax and 8 suitcases for a minibus, and 16 pax and 16 suitcases for a bus. Children count towards the passenger total; luggage and seat needs must be confirmed before booking.
To request a child or booster seat for any service, include the request and your child’s age in the notes field. Our team will confirm availability, suitability and any charge with your quote before booking. No child-seat fee is calculated or added by the enquiry form.
Selecting Anywhere requires an exact address. Custom pick-ups, deliveries and returns are subject to accessibility, vehicle availability and confirmation. Any location-specific delivery charge is quoted before you accept the booking; no unspecified delivery fee is added automatically. Provide all return journey details for a round trip.
Car rental enquiries are subject to vehicle availability. The minimum rental is 48 hours. Delivery and rental return dates and times are required. One-way and round-trip options apply only to airport and hotel transfers. Confirm delivery and return details, driver eligibility, the rental price and the vehicle agreement before accepting a rental. Any deposit, insurance, fuel or other rental conditions must be explained in your quote or rental agreement; they are not specified by the website enquiry form.
7. Images, reviews & external links
Photographs and illustrations help describe the destination and experiences. Scenery, weather and viewing conditions may differ on the day.
Traveller reviews reproduce the contributors’ words and reflect individual experiences. The Tripadvisor link lets you visit the company listing directly; it does not imply Tripadvisor endorsement.
Website content and third-party photographs remain subject to their owners’ rights and any stated licences. Linked third-party websites operate independently and have their own terms.
8. Your rights & these terms
These terms should be read with the details of your confirmed booking and our Privacy Policy. Nothing on this page removes rights that cannot be excluded under applicable law.
The website terms may be updated as services or website features change. Changes to this page do not automatically alter arrangements already confirmed with you.
