Privacy Policy

1. About this policy

This policy covers the Holidays R Us website and the enquiries you choose to send to our team. For questions about your personal information, contact info@holidaysrusltd.com.

2. Information you provide

The enquiry form asks for your name, email address, preferred date, number of adults and children, hotel or delivery location, and the service you are interested in. Rental enquiries also require your actual home address and country of residence. Transfers may include exact custom addresses, pick-up and drop-off locations, trip type and return arrival or departure details. Tailor-made requests include the itinerary details you choose to provide. Depending on your choice, it may also ask for a vehicle, delivery and return dates and times, a return location, optional map pins, a tour option or flight details.

We also ask for a phone number so our team can contact you about your enquiry.

Your message may include additional information you choose to share. Please provide only what is relevant to your enquiry. Do not send payment card details, passport copies or other sensitive documents through this website form.

3. How your information is used

When you send an enquiry, our team uses the information to respond, check availability, prepare your quote and arrange the services you request. Relevant details may be needed by the driver, guide or activity provider delivering your booking. We use passenger counts to assess vehicle capacity and the €75 minibus or €95 bus supplement for tour groups of more than four pax. Child/Booster Seat requests included in your notes are used to arrange a suitable seat and confirm availability and any charge with your quote. Custom delivery and return addresses are used to plan your route and quote any location-specific arrangements. Your home address and country of residence support rental arrangements; they are not used for advertising.

These uses support your request for a quote or a booking, and any applicable record-keeping obligations. If we need information for another purpose, we will explain that purpose. Sending an enquiry does not sign you up to a mailing list.

4. Browsing, cookies & external services

This website does not implement advertising trackers, analytics scripts or a newsletter database. If browser storage is available, it saves your chosen language preference on your device so your chosen language is retained between pages. You can change it at any time using the language button. Its enquiry form does not use cookies or local storage to save your details. Your browser may retain form entries or a page session according to your browser settings.

The Cookie preferences pop-up lets you allow or decline optional maps and 3D viewers. These external services remain blocked until you allow them, and load when you open the relevant feature or type a trip address after allowing optional maps. Your choice is stored on this device for 180 days, if storage is available. Use Cookie preferences in the footer to change or withdraw it. Withdrawing permission closes loaded maps and viewers; it cannot delete cookies already set by external providers. You can clear those through your browser settings. If device storage is unavailable, your choice lasts for this page only.

If you allow optional maps, typing a delivery, return, pick-up or drop-off address searches Photon through our server and may open an OpenStreetMap map. Only the trip address is sent for matching, not your name, email or home address. Search results may be cached in server memory for up to five minutes. You can also open the map and place a pin manually. Map tile requests disclose technical information to OpenStreetMap, including your IP address and the map area being viewed. The website does not request your device location. Pins you select stay in the form until you choose to share your prepared enquiry.

The island guide identifies its current mode in the chat window. In website mode, it searches public website content in your browser. In AI mode, your question and selected language are sent through our server to OpenAI with public website information to prepare an answer. We do not send your enquiry form entries or previous chat messages with that request. Please leave out personal or payment details. Conversations are not saved by this website; the AI provider may retain data under its own service policies. If you follow the WhatsApp link, you choose what to share with our team.

After you allow optional services, opening a 3D vehicle view loads an embedded Sketchfab viewer. Sketchfab receives technical information such as your IP address and browser details and applies its own privacy and cookie policies. The viewer loads only when you choose Explore in 3D and is removed when you close it. The displayed models are visual references, not confirmation of the exact rental vehicle.

Hosting infrastructure may process technical information such as an IP address, requested page, browser details and access time to deliver and protect the website.

WhatsApp and your email provider process information under their own policies. Opening a prepared WhatsApp link passes the message to WhatsApp so you can review and send it there. Links to Tripadvisor, Facebook, Instagram and TikTok take you to separate websites with their own privacy practices. We do not control those services.

5. Keeping information secure

Enquiry and booking information should be kept only for as long as needed to deal with your request, deliver the booking and meet applicable legal or accounting requirements. The appropriate period depends on the information and the reason it is held. You can ask our team about the records relating to your booking.

Access should be limited to the people and service providers who need the information for those purposes. Email, messaging and hosting providers may process information outside Mauritius. Please consider their privacy policies when choosing how to contact us.

6. Your choices & rights

You can ask about information held about you, request access or correction, and request erasure or restriction where applicable. You may also have a right to object to processing or withdraw consent where processing relies on consent. Some information may need to be retained to meet legal obligations.

Contact us using the details below. We may need to verify your identity before handling a request. You can also raise a concern with the Mauritius Data Protection Office. Its official guidance explains access rights and correction, erasure and restriction.